Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
Orders are typically processed within 1–3 business days after payment is received.
Our standard estimated delivery timeframe is 10–20 business days after an order has been processed. Delivery times are estimates and may vary depending on your location, carrier, customs processing, weather, holidays, and other circumstances.
Will I receive tracking information?
Yes. When tracking information is available, it will be sent to the email address provided with your order once your package has shipped.
Please note that tracking information may take some time to become active or update after shipment.
Do you offer free shipping?
We currently offer Free Standard Shipping on eligible orders throughout our store. Any applicable shipping charges will be shown at checkout before you complete your purchase.
Returns & Refunds
What is your return policy?
We accept eligible returns within 30 days of delivery. Items generally must be unused and in their original condition and packaging.
Some products may have specific return restrictions. Please review the product page and our Return & Refund Policy for additional information.
How do I start a return?
Before sending anything back, contact us at:
support@shopcardinalhorizon.com
Please include your order number and a brief description of the reason for your return.
We will provide return instructions if your item is eligible. Please do not send a return to the address listed on your shipping label or to the Cardinal Horizon business address unless specifically instructed to do so.
What if my order arrives damaged or defective?
Please contact us within 7 days of delivery and provide your order number along with clear photos of the item and packaging.
We'll review the issue and work with you to determine an appropriate resolution.
Products
Where can I find product details?
Each product page includes information about the item's features, materials, dimensions, available colors, and other specifications when that information is available from the product supplier.
Because we offer products from different suppliers, specifications may vary from one product to another.
Are product colors exactly as they appear in the photos?
We do our best to display product colors accurately. However, colors may appear slightly different depending on your screen, monitor, or device settings.
Do all products have the same shipping time?
Not necessarily. Our standard estimated delivery timeframe is 10–20 business days, but actual delivery times can vary depending on the product, destination, carrier, and fulfillment location.
Orders & Customer Support
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible at support@shopcardinalhorizon.com.
Because orders may begin processing shortly after purchase, we cannot guarantee that a change or cancellation will be possible once processing has begun.
How can I contact Cardinal Horizon?
You can reach our customer support team at:
support@shopcardinalhorizon.com
Our support hours are Monday–Friday, 9:00 AM–5:00 PM Eastern Time.
We aim to respond to customer inquiries within 1–2 business days.