Return & Refund Policy

At Cardinal Horizon, we want you to be satisfied with your purchase. If you have an issue with your order, please contact us and we'll do our best to help.

Returns

We accept eligible returns within 30 days of delivery.

To qualify for a return, the item must be unused and in its original condition and packaging, unless the item arrived damaged or defective.

Because return eligibility can vary by product, please contact us before sending anything back. Do not send a return to the address listed on your shipping label or to the Cardinal Horizon business address. We will provide the appropriate return instructions if your item is eligible for return.

Damaged or Defective Items

If your order arrives damaged, defective, or significantly different from the product description, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the item

• Photos of the packaging, if applicable

We will review the information and work with you to determine an appropriate resolution, which may include a replacement, refund, or other solution depending on the circumstances.

Refunds

Once an approved return has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method. Please allow up to 5 business days for us to process an approved refund. Your bank or payment provider may require additional time for the funds to appear in your account.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, personal-use, or other applicable restrictions.

When applicable, any product-specific return restrictions will be identified on the product page.

How to Start a Return

To request a return, please email:

support@shopcardinalhorizon.com

Please include your order number and a brief explanation of why you are requesting a return.

Do not mail your item back before receiving return instructions from Cardinal Horizon.

If your return is approved, we will provide you with the appropriate return instructions and return address.

Return Shipping Costs

Unless an item arrives damaged, defective, or otherwise qualifies for a return at the expense of Cardinal Horizon, customers are generally responsible for return shipping costs.

Original shipping charges, when applicable, are non-refundable.

Contact Us

If you have questions about a return, refund, or your order, please contact us at support@shopcardinalhorizon.com. We're happy to help.